What Do We Do?
What Do We Do?
1/ General Repairs
Repairs are carried out on a priority basis and are normally completed within the following timescales:
Emergency 24 Hours
Urgent 4 working days
Normal 20 working days
Long Term 3 calendar months
Void Repair which affects lettability 10 working days
Out of Hours Emergencies
An Out of Hours Repair Service (for emergency repairs), is provided by Fold TeleCare, who handle the requests from all our tenants for repairs outside office hours. They prioritise repairs depending on their urgency, and will arrange for a Fold approved Property Maintenance Contractor to call out.
2/ Cyclical and Major Repairs
This includes:
Budget preparation, planning and instruction of programs of Cyclical and Major Repair Works.
Examples of Cyclical Works:
Gutter and Drain
External Redecoration
Cycle of Work
Annual/Biannual dependent on location
Five Yearly
Examples of Major Repair Works:
Kitchen Replacements
Bathroom Replacements
Roofing Replacement & Refurbishments
Boiler Replacements
3/ Service Programs
Programs to Services Mechanical and Electrical Machinery
Examples include:
• Oil and Gas Boilers
• Fire Alarms and Emergency Lighting
• Passenger and Stair Lifts
• Warden Call Systems
4/ Insurance Inspections
Programs to co-ordination Insurance Inspections for Health & Safety purposes and to carry out follow up repair work.
Examples include:
• Fixed Wiring Inspection
• Portable Appliance Testing
• Passenger Lift and Stair Lift Inspections
• Inspection of oil and gas boilers in apartment blocks
5/ Minor Disabled Aids and Adaptations
These are carried out as and when required based on the individual needs of the tenant, based on advice from Occupational Therapy.
