• Our Services
• Reporting
• Repair Types
• Responsibility
• Report Repair

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How Do You Report a Repair?

How Do You Report a Repair?

1. Sheltered Housing Tenants normally report their repairs to the scheme Supervisor during office hours.  The Supervisor will refer the request to the Property Maintenance Section. In an emergency and if the Supervisor is not available reports should be made through the Fold TeleCare service.

2.  General Needs / Family Type Housing Tenants normally report their repairs by telephoning one of  Fold’s Offices between 9.00am and 5.00pm and speaking to a member of the Property Maintenance Section. They will advise the tenant, confirm whether the repair is Fold’s responsibility and if so they will provide a timescale for the repair to be carried out. Outside office hours the report should be made by telephoning 028 90 421010 which connects the tenant to the Fold Telecare service.

 3.  Housing with Care Tenant repairs are normally reported to the Scheme Manager or Senior Care Assistant who will refer the request to the Property Maintenance Department.

4.  Any tenant can also report a fault by:
 Writing to or visiting their local housing office
or
Report the repair using our on-line reporting system

Your Assistance is Needed:
To help us organise your repairs, please provide as much information as possible as to the nature of the problem and when access can be made available.

Please note: Some repairs will require an inspection before work can take place.