Complaints

Print this Page

In Fold we recognise that there may be occasions when our services fall short of what you expect. We want you to tell us of any grievances you may have, we take all complaints seriously and it also provides us with a valuable opportunity to improve our services.

Complaints Policy and Complaints Form

Click here to download a copy of our complaints policy.

You can make a complaint by:

· Completing the online complaints form below,

· Printing off and completing the Freepost complaints form at the end of our complaints policy, pages 7- 9

· Contacting Fold by telephone on 028 9042 8314

· In person at one of our offices or care schemes

· By emailing Fold at complaints@foldgroup.co.uk

· By faxing Fold on 028 9042 8176

Appointing Another Person To Act On Your Behalf?

Complaints Form

It is difficult to resolve anonymous complaints. Please provide contact details to enable us to response to your complaint.

1. Your Details Name of Complainant:

Home Address:

Telephone Number:

Date:

2. Your Complaint Please give details of your Complaint below. Remember to include dates, times, names and any other relevant information:

3. Supporting Documentation Please list below any supporting documentation which you are including with your Complaint

Attach Document

4. Resolution of Complaint What action would you like the Association to take to help resolve your complaint?

In order to investigate your complaint and help us deliver efficient services, we need to collect relevant personal details. We comply with the Data Protection Act 1998 when dealing with personal data. This means that your personal data will be processed in accordance with the law. Please note that we may share personal data with other organisations where appropriate.

Please tick the box to confirm that you have read the Data Protection information above and are consenting to FOLD Housing Association processing your personal data.