Fold seeks to ensure that our tenants and residents are at the heart of our business.
We recognise that good tenant involvement can bring benefits not only to Fold but also our tenants. This ensures that we develop policies and services that meet the needs and aspirations of our tenants and residents creating genuine opportunities to influence decisions and increase levels of satisfaction.
Fold is committed to:
- Improving the culture and practice of engaging tenants and residents across housing services;
- Communicate and consult effectively with tenants and residents in a way that suits them on issues they care about;
- Measure the effectiveness on how we consult and communicate with our tenants and residents.
Make a Difference
There are various options for tenants and residents to get involved in shaping and improving the service they receive from Fold.
- Area Panels
These Panels are split into a General Family & Singles Panel and Sheltered Panel. They meet twice a year with Area Housing Managers to discuss the delivery of services to tenants and residents.
- Maintenance Consumer Panel
Tenants and residents meet quarterly with Fold’s Property Services Team to discuss performance and share ideas on how to improve the service they receive.
- Gardening Panel
This Panel is for tenants and residents, who live in independent living accommodation for over 55s, to discuss the grounds maintenance contract for communal gardens. This Panel meets on a quarterly.
- Literature & Policy Review Group
This group reviews all tenant communications as and when required, The group is currently reviewing the Tenant Handbook.
- Readers Panel
This Panel is for tenants and residents who would like to get involved in any of the above groups but are unable to travel to meeting. They are kept up-to-date with correspondence and have the opportunity to have comments/views raised on their behalf during meetings.
If you would like to get involved or would like more information please get in touch with us on:
Call us 02890 428 314
Write to us Get Involved, Fold Housing Association, FREEPOST BEL4018, BT18 9BR
Email us firstname.lastname@example.org